ADDITIONAL INFORMATION ON DATA PROTECTION
What is and is not done with your personal data on this website can be found here.
This policy outlines how the personal information of all individuals interacting with SHOP DUTY FREE via this website will be processed and protected. Please ensure you read all sections of the Legal Notice, the cookie policy, and this privacy policy before using this website.
In accordance with the provisions of EU Regulation 2016/679 of the European Parliament and Council dated 27th April 2016 (GDPR) and Organic Law 3/2018, of 5th December, on Personal Data Protection and the guarantee of digital rights, SHOP DUTY FREE ONLINE SL informs you that, by accepting this Privacy Policy, you provide your explicit, informed, free, and unequivocal consent for the data you provide, and on which security, technical, and organisational measures outlined in the applicable legislation will be applied, to be processed by SHOP DUTY FREE ONLINE SL as the data controller.
WHO IS RESPONSIBLE FOR THIS WEBSITE?
- Identity of the Data Controller: SHOP DUTY FREE ONLINE.SL
- Trade Name: SHOP DUTY FREE
NIF/CIF: B56858400
Address: C/ ALEJANDRO HIDALGO NUM 3, LAS PALMAS DE GRAN CANARIA (CP 35005). - Email: INFO@SHOPDUTYFREE.UK
- Activity: RETAIL SALE OF VARIOUS PRODUCTS VIA CORRESPONDENCE OR INTERNET.
- Contact details of the data controller or representative, and of the data protection officer, if applicable: VICTOR ALOV ZHALNIN, C/ ALT DE GIRONELLA Nº 11, 5-A, 08017 BARCELONA, EMAIL: INFO@SHOPDUTYFREE.UK, TEL: 931710480.
Registered in the Commercial Register: COMMERCIAL REGISTER OF LAS PALMAS DE GRAN CANARIA IN VOLUME 2338 GENERAL, ENTRY 1ST OF THE COMPANIES BOOK, PAGE 145, SHEET GC-62087.
WHAT PERSONAL DATA IS COLLECTED ON THIS WEBSITE?
For the purposes outlined in this Privacy Policy, SHOP DUTY FREE collects and processes the Personal Data listed below, depending on the different products or services requested on this Website:
- Identifying Data: First name, last name.
- Contact Data: Postal address, email, mobile phone number.
- Contractual Data: Contractual operation data, ID number, purchased products and services, financial operations, payment data.
- Navigation Data: IP address, device type and identification, browser type, domain through which access is made to the website, browsing data, activity on the website.
WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?
We process your personal data based on the following legal grounds:
- The execution of a contract with SHOP DUTY FREE ONLINE SL, for the provision of services, publishing ads, and managing the requested services.
- The user's consent regarding contact, subscription to content, and the sending of commercial communications via email, cookies, or messaging systems.
- The legitimate interest of the data controller to protect users of the SHOP DUTY FREE website from abuse and fraud in the use of our services.
FOR WHAT PURPOSE WILL WE PROCESS YOUR DATA?
This website contains different forms, and the information collected in each one will be used as follows:
- Content Subscription Forms: There are several forms to activate subscription. The data provided will be used exclusively to send the newsletter and keep you updated on news and exclusive offers for subscribers of WWW.SHOPDUTYFREE.UK.
- Comment Forms: The personal data entered in the form to submit comments will be used exclusively to moderate and publish them.
- Contact Form: There is also a contact form for queries, suggestions, or professional contact. In this case, the email address will be used to respond and send the information requested by the user through the website.
- Registration Form: In this case, we ask for the following personal data: Name, Email, to create an account in our system and grant access to its functionalities.
- Sales Form: We also process data to manage the purchase of the products offered on WWW.SHOPDUTYFREE.UK, including order management, payment, and all operations related to the contracting of the chosen service or product. This includes sending follow-up emails, responses, invoices, receipts, etc.
- Affiliate Registration Form: We request affiliate data, including payment information, to manage affiliate registration and settle corresponding commissions.
- Download Systems: This website allows users to download various content periodically in text, video, and audio formats. In this case, an email is required to activate the subscription form. Your information will be used for the purposes indicated for subscribers.
DATA RETENTION PERIOD
- Customer Data: The retention period for personal data will vary depending on the service contracted. In any case, it will be the minimum necessary, and can be kept for:
- 4 years: Social Security Offences and Penalties Law (affiliation, registrations, de-registrations, contributions, salary payments, etc.); Articles 66 and onwards of the General Tax Law (accounting books, etc.).
- 5 years: Article 1964 of the Civil Code (personal actions without a special deadline).
- 6 years: Article 30 of the Commercial Code (accounting books, invoices, etc.).
- 10 years: Article 25 of the Anti-Money Laundering and Terrorism Financing Law.
- Subscriber Data: From the moment the user subscribes until they unsubscribe.
- Potential Customer Data: The data will be kept during the validity of the established commercial relationship and, once concluded, for two years, unless the user requests earlier deletion.
WHAT ARE YOUR RIGHTS REGARDING THE USE OF YOUR DATA?
Everyone has the right to obtain confirmation as to whether SHOP DUTY FREE is processing personal data related to them.
Interested parties have the right to:
- Request access to their personal data.
- Request its rectification or deletion.
- Request its cancellation.
- Request the limitation of its processing.
- Object to the processing.
- Request data portability.
- If consent has been given for a specific purpose, the right to withdraw that consent at any time, without affecting the lawfulness of the processing based on the consent before its withdrawal.
If you believe that your rights regarding the protection of personal data have been violated, particularly if you have not obtained satisfaction when exercising your rights, you can file a complaint with the competent Data Protection Authority through its website:
To exercise these rights, you can write to: INFO@SHOPDUTYFREE.UK
There is a form for exercising your rights, which you can request by email or, if you prefer, you can use the forms created by the Spanish Data Protection Agency or third parties.
These forms must be electronically signed or accompanied by a photocopy of the ID card.
If you are represented by someone, you must attach a copy of their ID, or it must be signed with their electronic signature.
The forms can be presented in person, sent by letter, or by email to the address of the data controller listed at the beginning of this text.
REMARKETING ACTIONS: GOOGLE ADS
Google Ads is a platform from Google for ADVERTISERS who wish to advertise on GOOGLE. WWW.SHOPDUTYFREE.UK uses Google Ads, Google's advertising platform that allows the creation of campaigns and ads to be displayed on other websites. When creating an ad, the audience can be segmented by:
- Location
- Demographic data (age, gender, etc.)
- Interests (activities, hobbies, etc.)
- What they purchase online and through other channels.
- Etc.
The data obtained via Google Ads is subject to this privacy policy from the moment the user submits their data in the form on this website to join the subscription newsletter. Under no circumstances will information from Google be used for any other purpose.
NOTIFICATION AND BREACH DISCLOSURE
In SHOP DUTY FREE ONLINE SL, we take appropriate security measures according to the level of risk to protect personal information against loss, misuse, and unauthorised access, disclosure, alteration, and destruction, taking into account the risks associated with the processing and the nature of the personal information; however, if SHOP DUTY FREE ONLINE SL determines that your service data has been misappropriated (even by an employee of SHOP DUTY FREE ONLINE SL), exposed through a security breach, or improperly acquired by a third party, SHOP DUTY FREE ONLINE SL will immediately notify you of such a security breach, appropriation, or improper acquisition.
TO WHOM WILL YOUR DATA BE DISCLOSED?
Many of the tools used on this website to manage data are contracted from third parties. To provide strictly necessary services for business activities, SHOP DUTY FREE ONLINE SL shares data with the following providers under their corresponding privacy terms:
- External service providers (e.g., payment processing, order processing, analytics, marketing campaign management, website management, email distribution, and other similar service providers) so they can carry out commercial functions on behalf of SHOP DUTY FREE ONLINE SL.
Occasionally, the website development and hosting company may have access to this website. They have signed a service provision contract obligating them to maintain the same level of privacy applied to the data processing performed on this website.
Any international data transfer resulting from the use of tools or service providers will adhere to the Privacy Shield framework, ensuring that US software companies comply with European data protection policies on privacy, secrecy, and data security.
This website specifically uses the following tools:
- Email marketing tool: MAIL JET
- Analytics tools: GOOGLE ANALYTICS
- Online chat tool: CHAT BASE
AFFILIATE LINKS AND ADVERTISING
This website offers the user sponsored content, ads, and/or affiliate links.
Among the links you may find, there is the possibility to inform about and reference products and/or services and/or infoproducts from third parties. The information appearing in these affiliate links or the inserted ads is provided by the advertisers themselves, so WWW.SHOPDUTYFREE.UK is not responsible for any inaccuracies or errors that may be contained in the ads, nor can it offer guarantees about the experience, integrity, or responsibility of the advertisers, or the quality of their products and/or services, although we always recommend those products or services that WWW.SHOPDUTYFREE.UK and its team have tested.
Moreover, the ads will remain published on the portal until they are removed or suspended by the advertiser or WWW.SHOPDUTYFREE.UK, which is not responsible for ads continuing to be indexed in search engines after being removed from its database.
Every user must understand that any contractual or non-contractual relationship between the user and the advertisers, affiliates, or third parties contacted through this website, is understood to be made exclusively between the user and the advertiser and/or third party. WWW.SHOPDUTYFREE.UK only acts as an advertising channel or medium and is not liable for any damages or losses resulting from negotiations, conversations, and/or contractual or non-contractual relationships with advertisers or third parties contacted through this website.
DATA CONFIDENTIALITY AND SECURITY
WWW.SHOPDUTYFREE.UK is committed to using and processing users' personal data while respecting their confidentiality and in accordance with its intended purposes, and to fulfilling its obligation to retain them and implement measures to prevent alteration, loss, unauthorised processing, or access, in compliance with current data protection laws.
This website includes an SSL certificate. This is a security protocol that ensures your data travels in an intact and secure manner; that is, the transmission of data between a server and the web user is fully encrypted or encrypted.
WWW.SHOPDUTYFREE.UK cannot guarantee the absolute invulnerability of the internet network, nor, therefore, the violation of data through fraudulent access by third parties.
Regarding the confidentiality of processing, SHOP DUTY FREE ONLINE SL will ensure that any person authorised by SHOP DUTY FREE ONLINE SL to process customer data (including its personnel, collaborators, and service providers) will be under an appropriate confidentiality obligation (whether contractual or legal).
When a security incident arises, SHOP DUTY FREE ONLINE.SL must notify the customer without undue delay and provide relevant information regarding the Security Incident as soon as it is known, or when the customer reasonably requests it.
ACCURACY AND TRUTHFULNESS OF DATA
As a user, you are solely responsible for the truthfulness and correctness of the data you provide to WWW.SHOPDUTYFREE.UK, holding SHOP DUTY FREE ONLINE SL harmless from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity, and authenticity of the personal data provided, and commit to keeping them properly updated. The user agrees to provide complete and accurate information in the contact or subscription form.
REVOCABILITY
The consent provided, both for processing and for the transfer of data from the data subjects, may be withdrawn at any time by notifying SHOP DUTY FREE ONLINE SL, in the terms set out in this policy for exercising ARCO rights. This revocation will never have retroactive effect.
CHANGES TO THE PRIVACY POLICY
SHOP DUTY FREE ONLINE.SL reserves the right to modify this policy to adapt it to legislative or jurisprudential developments, as well as industry practices. In such cases, it will announce the changes made on this page with reasonable advance notice before they are implemented.