We value each of our customers and care about their shopping experience on our website. That’s why we offer various payment methods, the safest in the market, to ensure your peace of mind and provide you with a triple protection service.

• We offer a permanent protection service to our customers through ShopDutyFree Protection. Additionally, we guarantee the delivery of the product, its price, and the technical specifications provided on our website, along with a no-commitment product return within 30 days of receiving the delivery. You can process a claim for ShopDutyFree Protection on our website by going to the Contact section and selecting ShopDutyFree Protection as the subject. You will receive a response within 24 hours, as well as a full refund of your purchase if it’s within the first 10 days of the trial.
• Protection for payments with Visa and MasterCard at ShopDutyFree against unauthorized charges. The issuer of your card can assist you in resolving any issues related to unauthorized transactions. On your card statement, you will find the address and/or phone number of the issuing institution. The issuer’s phone number may also appear on the back of your card.
• Protection against fraudulent payments. At ShopDutyFree, we have a dedicated department that checks all transactions received on our website to detect and cancel any fraudulent payments.