At ShopDutyFree we are committed to making the purchase process as easy as possible, guaranteeing fast and close communication with our customers and making sure that orders are delivered safely and as soon as possible.
We respond within 24 hours to any question or claim.
We guarantee delivery 100%.
The transit time indicated on the website is business days.
The order in a processed state or in progress, cannot be cancelled, but you always have the possibility of making a return at no cost.
We reserve the right to accept or cancel any order. In case of canceling an order in progress, your money will be fully refunded immediately.
We reserve the right to block your account indefinitely and cancel orders that are in progress.
We only sell devices to individuals. In the event that we detect that you are buying in bulk or reselling products from orders placed from ShopDutyFree, your account will be locked indefinitely.
It is essential that when adding data to your invoice, you ensure that the data included in your invoice is accurate and corresponds to reality. That is to say, that incorrect data is not added, such as the name of the company instead of the name of the natural person or CIF/DNI instead of last name. (Adding inaccurate information in an invoice can have negative consequences on tax obligations) In the case of ignoring the specified fields, it will be taken into account as an order made by the end customer, not as a company.
We do not offer tax free.
1. Identification of the person responsible for the website.
Responsible: SHOP DUTY FREE SALE SL
Address: C/ Agustín de Bethencourt, 5, L-2 Las Palmas de Gran Canaria
CIF: B-76312651
Mercantile Registry of Las Palmas de Gran Canaria in general volume 2191, 1st entry of the Book of Companies, page 162, Page GC-54073.
We have an office in Barcelona:
- Office address in Alt de Gironella street, 11 - 5 08017 Barcelona Spain
- Telephone: 931710480
The office is only for the collection of orders placed through the web.
2. Object
These general conditions, together with the sales conditions for each product, are intended to regulate the conditions applicable to the purchase processes carried out by users or customers.
The Client is subject to the General Conditions in force at each of the moments of making the corresponding purchase, not being possible the purchase of any product, without the prior acceptance of these General Conditions and, where appropriate, the particular conditions that regulate the provision of certain services.
When issuing an order, the client can jointly or individually use a combination of account name, account number and other forms of identification including an access key (password) or other access code provided to the client (jointly or individually designated as " access codes and/or identification of the Client").
The CLIENT acknowledges and accepts that:
- All acquisitions of Products purchased through the Website, after identification and authentication, through the username and password that was provided, will be considered validly made by the Client, and will be binding.
- Purchases made on the website using the Customer's username and password will be considered made by the Customer, and will therefore be responsible for them.
- You are responsible for the security of your access code (password), and you must ensure that each authorized user uses their own access code, which will be issued by ShopDutyFree upon customer request for that purpose.
- It is the client's obligation to maintain the confidentiality of his/her identification key/s. The customer will immediately notify ShopDutyFree if the key(s) is lost or misplaced or if the customer's key(s) or other customer identification is misused or attempted.
- ShopDutyFree cannot guarantee the security of the Internet and that data or information transmitted by the customer to ShopDutyFree may be intercepted or tampered with.
- The only documentation provided by ShopDutyFree in connection with the purchase and payment method for services purchased through the e-commerce program is a commercial invoice.
- You are responsible for all expenses and costs of accessing your account, including, without limitation, consumption and telephone connection expenses, telecommunications equipment, etc.
- The placing of orders from the Website by a minor who falsifies the registration information, will be understood as carried out under the supervision and authorization of their parents, guardians or legal representatives.
SHOPDUTYFREE is entitled to:
terminate the contract and deny access with immediate effect if the client breaches any of these general conditions.
- Block customer access to their account and cancel the identification and/or access key(s) if the customer has not placed any order using said key(s) for a period of 365 consecutive days.
- Accept or reject any purchase order submitted through the program
- Retain any purchase order sent through the program, if it has been made through a card associated with a foreign bank.
3. Participants.
The electronic purchase process through the website shopdutyfree.uk, will be carried out between the CUSTOMER and SHOPDUTYFREE.
In order to buy at SHOPDUTYFREE you must be of legal age, and reside in the Peninsula and in the case of the Client or buyer being a legal person, they must be represented by a natural person who has the capacity to contractually bind them.
4. Purchase process
Information and availability of the products offered.
The information regarding the products offered and published through the website shopdutyfree.uk is as follows:
- Product model
- Product Images
- Description of the product (in which the information will be indicated, if applicable, on the accessories included)
- Price of the product
- product discounts
- Condition (if new or used)
- Approximate delivery date
- Loyalty points accumulated in your account.
- User reviews and ratings
- Other related and recommended products
The user can choose between adding the product to his wish list or starting the purchase process.
To add a product to your wish list, the user must have an account and be logged into their customer account.
Shopping Cart Validation
The User, once the selection of the products that he wishes to contract, must validate his shopping cart, in which the selected products, the number of units and their prices will be shown.
We do not sell in the Canary Islands, Ceuta, Melilla, we only sell in the Peninsula (Spain) and in the Balearic Islands.
We only sell devices to retail or end users, at no time to resellers or wholesalers.
In order to avoid possible fraud, we can request a copy of the buyer's ID or passport.
In the event that we detect that you are buying in large quantities or reselling products from orders placed from ShopDutyFree, or we suspect that it may be a fraudulent operation, the account will be blocked indefinitely, and the orders that are in the process will be cancelled.
Billing and Shipping
If it is your first purchase at SHOPDUTYFREE, you must provide the billing information and the delivery address.
Select the Payment Method
The User, once he provides the billing information and, where appropriate, the shipping information, must select the payment method among those available for each type of delivery.
Purchase Confirmation
All purchase orders received by ShopDutyFree through the Website will be available at the time the order is placed, however, the availability of the products may be affected by any circumstance or cause of force majeure that affects their delivery.
SHOPDUTYFREE, will send the Client within a maximum period of 24 hours from the moment of the effective payment of the purchase by the Client, an email in which a summary will be provided, with all the characteristics of the purchase made and In addition, an SMS will be sent with the order confirmation.
By accepting these general purchasing conditions, the customer agrees to receive invoices derived from the purchase of goods and/or services from SHOPDUTYFREE in electronic format.
You also have all the information related to your invoices and orders available in your personal account.
Notwithstanding the foregoing, if the customer wants the invoice in physical format, they must request it through the contact form www.shopdutyfree.uk/contact-us, duly identifying themselves and indicating the order number for which the invoice is requested in physical format.
For all purposes, the purchase shall be understood to be made at the address of the delivery point.
5. Price and payment methods
Price
All the products offered on the Website are associated with the final price of the product, as well as, where appropriate, any discounts that may apply to said purchase.
The prices of the Products are always shown in euros and include VAT, as well as any other tax that may be applicable, being those in force and legally applicable at that time.
In the same way, all the prices shown do not include the possible applicable shipping costs, in the event that the Client selects the home delivery method, these being identified independently before confirming the sale.
In the event that SHOPDUTYFREE identifies a manifest error in the price of any of the published Products, they will inform the Client immediately, as well as carry out the corresponding publication of the rectification of the same through the Website, having the option of Client to confirm, through the "My Account" section, his order at the correct price or, failing that, cancel it.
NOTICE: SHOPDUTYFREE may modify prices at any time and without prior notice.
However, in any case, the rates in force indicated on the Website at the time of placing the corresponding order will be applied.
Loyalty points
With each purchase you accumulate loyalty points. Loyalty points are equivalent in euros, which translates into discounts for your next purchases.
Payment Methods
To proceed with the payment, the Client must follow each and every one of the instructions that are shown during the payment process.
All means of payment provided by SHOPDUTYFREE are subject to verification and authorization by the entities issuing the means of payment (card issuers and/or payment account issuers), but if said entity does not authorize the payment , it will not be possible to continue with the purchase procedure started, the order being automatically cancelled, and the sale of the product or products requested being understood not to have been carried out.
Payment by card (Visa, Mastercard)
To carry out the electronic payment, SHOPDUTYFREE have installed an electronic commerce payment gateway.
All the data provided to SHOPDUTYFREE for this purpose is duly encrypted to guarantee maximum security and confidentiality, housed on a secure server certified according to the "Secure Socket Layer" (SSL) protocol.
In no case will SHOPDUTYFREE store the card data provided by Customers through the payment gateway, and they will only be kept while the purchase is made, the payment is made and until the withdrawal period has elapsed, in order to to be able to return the corresponding economic amounts.
Cash on delivery
This payment method is only available if you pick up your order at our offices in Barcelona.
The invoice will be available for download in your customer account once the payment has been made and the product has been collected.
Pay with Cryptocurrency
When you select this payment method, you will be told the amount in Cryptocurrency that you must transfer, the exchange rate, and the address to which you must send it, as well as the time you have available for sending it. If you do not complete the transaction within that period, the transaction will be cancelled.
You should note that we will not ship any orders until we receive explicit confirmation that the transaction has been completed.
BE WARNED that if you select this payment method, you will be paying its equivalent in euros. We only sell and work in euros, so in case of requesting cancellation/return and refund, this will be done via bank transfer in €.
We inform you that when making the change we add an additional percentage in order to balance the consequences of the volatility of the exchange rate.
Payment postponed
By virtue of the existing commercial agreement between SHOPDUTYFREE and APLAZAME they have the possibility of paying with it for their Online purchases and paying for them comfortably.
With Aplazame the financing is immediate, you just have to choose the repayment term (up to 36 installments). The interest rate applied will be the one indicated during the payment process.
Delivery of your purchase
The Products may be picked up at our offices in Barcelona, at Calle Alt de Gironella, 11 or at the Illescas Illescas warehouse (Toledo), Calle Zapateros S/N CP 45200, or they may also be delivered to the address you have indicated. during the registration process.
Product collection
Collections are made by appointment. If you select this option, you will be sent an email with the instructions you must follow to collect the product.
When the order is ready, an email will be sent to you indicating the time and address where you can pick it up. If you go before receiving the confirmation, it is possible that your order is not ready.
If a "Pick up in Barcelona or Illescas" order is canceled and shipped and prepared for pickup, shipping costs will be retained during the refund. Since the service was fulfilled, whether or not it is picked up.
Home delivery.
Home deliveries are only made to destinations on the peninsula (Spain) and the Balearic Islands. No deliveries will be made in the Canary Islands, Ceuta and Melilla.
- Shipping with ShopDutyFree is fast and secure.
- The delivery times are the following:
- Expedited shipping: guaranteed delivery in 48-72 business hours.
- Standard Shipping: Guaranteed delivery in 4-5 business days.
- Free shipping costs on orders over €150.
- Lower orders have shipping costs of €8.29.
We will send you the details of your order by email so that you can track it.
Damage during transport
If when you receive the merchandise you notice damage to the packaging or the number of packages is not correct, state on the delivery note itself that you sign the carrier, and notify it as soon as possible. If you see a sealed tape in the box that does not belong to the Seur company, since it will have a Seur company mark on it, you must also report it on the delivery note.
It is expressly noted that transport damage can only be claimed, within a period of 7 business days from the date of receipt of the product, being necessary that you send photos of the shipping box, box label and product defect along with an affidavit through the contact form from the contact form www.shopdutyfree.uk/contact-us
6. Right of withdrawal of orders.
If you are contracting as a consumer, you have the right to return the product within 14 days without giving any reason, so the withdrawal period will expire 14 calendar days from receipt of the order.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement, you can do so through the contact form www.shopdutyfree.uk/contact-us
Expressly indicating that you wish to withdraw from the purchase, indicating:
- Order number
— ordered on ____/received on _____
— consumer name
— Consumer address
- Date
- Signature
If you resort to that option, we will confirm receipt of the withdrawal by email.
As a consequence of the withdrawal, the price paid for such product will be refunded. Within a maximum period of 10 days since the product has been returned. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.
Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond its mere opening, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you must be careful with the / the product(s) while in your possession.
To return the product, consult the returns section.
7. Cancellation of the order, returns and refunds
We reserve the right to accept or cancel any order. In case of canceling an order in progress, your money will be fully refunded immediately.
You can cancel a shipment before it is sent, as long as it is not being processed or in preparation.
If a product other than the one requested by the customer was delivered by mistake from ShopDutyFree, we will remove the product at no cost and the correct product will be delivered at no additional charge to the buyer.
If you wish to request a free return of your purchase, even unopened, we assure you that the process will be simple and we offer you 30 calendar days from the date of purchase to do so.
In case you return the product within 10 days from the date of purchase, even if the product is used, you will receive a guaranteed full refund, as long as it is complete and undamaged.
Once the 10 days have elapsed, and up to 30 calendar days, we will refund the amount of your purchase according to the state in which you return your product.
Products must be returned in the same condition in which they were received.
- New products must be returned new, unused and complete.
- Second-hand products must not show additional damage or signs of use.
- If you return an unsealed product, it must be returned in good condition, restored and unlocked with all its accessories.
- In the event that the product is returned blocked, it will be returned to the customer immediately for unlocking. If the 10-day trial period has expired, the customer will have to confirm if they wish to make the return WITHOUT a full refund. Withholding a part depending on the status of the returned product.
- The Customer will be responsible for the decrease in value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics or operation.
To prevent the product from being damaged during transport, the Customer must properly pack the product, put it in a box, and make sure that the product is properly protected.
If you want to return an order, first, request the return on the Website from your ShopDutyFree account, then go to the "Order History" section where you have to select the order you want to return, and finally, click on the "return" button.
In a period of 24-48 business hours, you will receive the email associated with your account with all the instructions that you must follow to return the product, as long as it is within the established period to request the return.
Once the return is confirmed, you can download a return note from your ShopDutyFree account that you must insert into the box.
Loss
In the event that your order has been lost either by transport or by the logistics service, we cannot process the refund until we have received explicit confirmation from the transport agency that your shipment has indeed been lost.
Any claim for loss must be accompanied by an affidavit.
After the claim we will check if the product has been activated, and it will be disabled. In the event that we detect that it is a fraud, we will notify the authorities of this circumstance.
It is expressly noted that you can only claim within a maximum period of 7 business days, counted from the date your order is delivered in the tracking of the transport company. An affidavit is required through the contact form from the contact form www.shopdutyfree.uk/contact-us
Free return
ShopDutyFree offers free returns, for this we schedule a collection at the delivery address or offer to deposit the return at a collection point for a period of 5 days from the date of confirmation of the return, if you have not gone to send your order in said period or you have not responded in writing to our messages within 7 days, we will proceed to cancel the return.
If you are within the return period, and meet the requirements mentioned above, you can make the return at your expense to the following address:
ShopDutyFree / Seur Logística
Zapateros Street S/N CP 45200 Illescas (Toledo)
Phone: 93 171 04 80
If you make the return at your expense, we recommend that you insure the shipment in case of loss or material damage by the transport agency.
ShopDutyFree undertakes to reimburse the money for the return as soon as it is in the logistics facilities and after having carried out the relevant evaluation of the same.
Said refund will be made using the same means of payment used by the customer for the initial transaction, unless the customer has expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.
If you have paid for the order with Cryptocurrency, the amount of the purchase will be refunded in crypto in local currency (fiat €). In case of return, an email will be sent to you with the instructions for your refund.
In the event that your return has been lost due to transport or the logistics service, we can only send another unit of the same model if we have more units available.
If we do not have more units available, we will proceed to refund or send another model as appropriate. If the model offered is higher, you will be informed of the additional cost, which you must pay, if you do not accept, the price of the product will be refunded. If the model offered is inferior, the difference between the amount paid and the price of the terminal offered will be reimbursed.
In case of loss, we cannot carry out any of the procedures until we have received explicit confirmation from the transport agency that your shipment has indeed been lost.
If you return a product that does not correspond to the one that has been delivered, your return will be denied, and you will have to pick up the product yourself and you will not be able to opt for a refund of your purchase amount. In addition, you must make the payment of the indicated amount that will correspond to the shipping and handling charges, all within a period not exceeding 5 working days.
In the event that you do not wish to pay said amount, the return will be destroyed.
In case of not responding to the collection created by us with a label, or requesting any other information within 7 days from the date it was requested, the return request will be cancelled.
We remind you that products that have been unsealed/opened, such as headphones, covers and cables, products in general that do not have a cataloged serial number, as well as consumables, additionally for hygiene reasons, it is not possible to return them.
8. Warranty
Due to its status as an intermediary, the guarantee that covers the product delivered to the client is limited to that extended by the manufacturer. This warranty only covers manufacturing defects in the material support.
To claim and enforce the guarantee, if you are a consumer, you have a 3-year guarantee.
Or if you prefer, you can contact us, we will withdraw the product and send it to the manufacturer or technical service and we will return it once the problem has been solved, without shipping and return costs.
ShopDutyFree's involvement is limited to sending the product to an Apple Authorized Repair Center.
The guarantee applies as long as the product delivered to the customer is used under normal operating conditions, such as those described in the catalogues, instructions and manuals made available to the user.
ShopDutyFree is not obliged to indemnify the user or third parties for the consequences of the use of the product, whether direct or indirect damage, accidents suffered by people, damage to property unrelated to the product, loss of profit or loss of profit, damage that comes from or that come from deterioration or loss of data recorded by the user.
ShopDutyFree assumes the freight in both directions in case of DOA (Defective on delivery of the material).
Once we receive the product, we will review it and if we verify that it works correctly, it will be returned to the customer, who must pay the corresponding transport costs, as well as the amount of €30 for handling and verification costs.
The manufacturer does not include the cost of shipping the material for repair outside the warranty, so the shipping costs of defective products outside the warranty period are paid by the customer. In addition to of course the payment of your repair if necessary.
9. Customer service and after sales.
Any question, suggestion, complaint or claim related to the online sale of the Products can be made through our Customer Service:
Sending a contact form to www.shopdutyfree.uk/contact-us
Phone: 8444842772
Telephone service hours:
Monday to Thursday 09:00 to 14:00 and 15:00 to 19:00
Friday 09:00 to 13:00
10. Miscellaneous
The transit time indicated on the website is business days.
We respond within a maximum of 24 working hours to any question or claim.
We reserve the right to block your account indefinitely and cancel orders that are in progress.
It is expressly noted that we do not offer tax free.
SHOPDUTYFREE makes these Purchase Conditions available to you, so that they can be stored and reproduced, thus fulfilling the legal duty of prior information.
SHOPDUTYFREE reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the Website, its functionalities and/or the contents that are incorporated into it.
You expressly acknowledge and accept that at any time SHOPDUTYFREE may interrupt, deactivate and/or cancel access and/or use of the Website, without SHOPDUTYFREE being responsible for it.
In the event that any provision or provisions of these Purchase Conditions are considered null or unenforceable, in whole or in part, by any Court, Tribunal or competent administrative body, said nullity or non-application will not affect the remaining provisions.
In this case, the affected clause or clauses will be replaced by another or others that have the most similar effects to those of the replaced ones.
11. Applicable legislation, dispute resolution and competent jurisdiction.
The parties expressly agree that this contract will be governed and interpreted, in all its terms and conditions, in accordance with current Spanish legislation.
The parties expressly submit, for any questions or disagreements that may arise due to the interpretation, fulfillment and execution of this contract, to the jurisdiction and competence of the Courts and Tribunals corresponding to the domicile of the buyer or to those of the place of fulfillment of the contractual obligation.8444842778444842772