At ShopDutyFree we are committed to making the purchase process as easy as possible, guaranteeing fast and close communication with our customers and ensuring that the delivery of orders is carried out in a totally safe way and as soon as possible.
We respond within 24 hours to any questions or complaints.
We guarantee delivery 100%.
The transit time indicated on the website is working days.
The order in the processed state or in preparation in progress, cannot be canceled, but you always have the possibility of making a return at no cost.
If you want to request a free return of your purchase, even unopened, we assure you that the process will be simple and we offer you 30 calendar days, from the date of purchase, to make it. If you return the product within 10 days from the date of purchase, even if the product is used, you will receive a guaranteed full refund, provided it is complete and undamaged. Once the 10 days have elapsed, and up to 30 calendar days, we will refund the amount of your purchase according to the condition of your product.
We reserve the right to accept or cancel any order. In case of canceling an order in progress, your money will be refunded in full immediately.
We reserve the right to lock your account indefinitely and cancel orders that are in progress.
We only sell devices to retail or end users, but never to resellers or wholesalers. In the event that we detect that you are buying in bulk or reselling products ordered from ShopDutyFree, your account will be locked indefinitely.
We do not offer tax free.
1. Identification of the person responsible for the website.
Responsible: SHOP DUTY FREE SALE SL
Address: C / Agustin de Bethencourt, 5, L-2 Las Palmas de Gran Canaria
Mercantile Register of Las Palmas de Gran Canaria in volume 2191 general, 1st inscription of the Book of Companies, folio 162, Page GC-54073.
We have an office in Barcelona:
Address office in Alt de Gironella street, 11 - 5 08017 Barcelona Spain.
The office is only for collection of orders placed through the web.
These general conditions together with the conditions of sale of each product, are intended to regulate the conditions applicable to the purchase process carried out by users or customers.
The Client is subject to the General Conditions in force at each of the moments of making the corresponding purchase, not being possible the purchase of any product, without the previous acceptance of the present General Conditions and in its case the particular conditions that regulate the provision of certain services.
When placing an order, the customer may use jointly or individually a combination of account name, account number and other forms of identification including a password or other access code provided to the customer (jointly or individually designated as "access keys and / or identification of the Customer").
CUSTOMER acknowledges and agrees that:
- All purchases of Products purchased through the Website, upon identification and authentication, through the username and password that was provided, shall be considered validly made by the Customer, and shall be binding.
- Purchases made on the Website using the Customer's user name and password shall be deemed to have been made by the Customer, and the Customer shall therefore be liable for them.
- The Customer is responsible for the security of his/her password, and must ensure that each authorized user uses his/her own password, which will be issued by ShopDutyFree upon request by the Customer.
- It is the customer's obligation to maintain the confidentiality of his/her password(s). The customer will inform ShopDutyFree immediately in case of loss or misplacement of the password/s or in case of abuse or attempted abuse of the customer's password/s or other customer identification.
- ShopDutyFree cannot guarantee the security of the Internet and that there is a possibility that data or information transmitted by the customer to ShopDutyFree may be intercepted or manipulated.
- The only documentation provided by ShopDutyFree in connection with the purchase and payment of services purchased through the e-commerce program is a commercial invoice.
- Is responsible for all charges and costs of accessing your account, including but not limited to, charges for telephone usage and connection, telecommunications equipment, etc.
- The placing of orders from the Website by a minor who misrepresents the registration information, shall be understood to be made under the supervision and authorization of their parents, guardians or legal representatives.
SHOPDUTYFREE has the right to:
- terminate the contract and deny access with immediate effect if the customer breaches any of these general terms and conditions.
- block the customer's access to his/her account and cancel the identification and/or access password(s) if the customer has not placed any order using said password(s) for a period of 365 consecutive days.
- accept or reject any purchase order submitted through the program
- to withhold any purchase order submitted through the program, if it has been placed through a card associated with a foreign bank.
The electronic purchase process through the Web Site shopdutyfree.es, will be carried out between the CUSTOMER and SHOPDUTYFREE.
To be able to buy in SHOPDUTYFREE you must be of legal age, and reside in the Peninsula and in the case of, the Client or buyer is a legal entity, must be represented by a natural person who has the capacity to bind it contractually.
4. Purchasing process
Information and availability of the products offered.
The information relating to the products offered and published through the Web Site shopdutyfree.es, is as follows:
- Product model
- Images of the product
- Description of the product (in which the information on the accessories included, if any, will be indicated)
- Price of the product
- Product discounts
- Condition (new or used)
- Approximate delivery date
- Loyalty points accumulated in your account.
- User reviews and ratings
- Other related and recommended products
The user can choose to add the product to their wish list or start the purchase process.
To add a product to your wish list it is necessary that the user has an account and is logged in to his customer account.
Shopping Cart Validation
Once the user has finished selecting the products he/she wishes to purchase, he/she must validate his/her shopping cart, which will show the selected products, the number of units and their price.
We do not sell in the Canary Islands, Ceuta, Melilla, we only sell in the Peninsula (Spain and Portugal) and the Balearic Islands.
We only sell devices to retail or end user, at no time to resellers or wholesalers.
In order to avoid possible fraud we may request a copy of the buyer's ID or passport.
In case we detect that you are buying in large quantities or reselling products from orders placed from ShopDutyFree, or we suspect that it may be a fraudulent transaction, the account will be blocked indefinitely, and orders that are in the process will be canceled.
Invoicing and Shipping
If this is your first purchase at SHOPDUTYFREE it is necessary to provide your billing information and delivery address.
Selecting the Payment Method
The User, once you provide the billing information and, where appropriate, shipping, you must select the method of payment among those available for each type of delivery.
Confirmation of Purchase
All purchase orders received by ShopDutyFree through the Web Site will be available at the time the order is placed, however, the availability of the products may be affected by any circumstance or force majeure affecting the delivery of the products.
SHOPDUTYFREE, will send the Customer within a maximum period of 24 hours from the time of actual payment of the purchase by the Customer, an email which will provide a summary, with all the features of the purchase sale made and also send an SMS with the order confirmation.
By accepting these general conditions of purchase, the customer agrees to receive the invoices derived from the purchase of goods and/or services from SHOPDUTYFREE in electronic format.
You also have available all the information related to your invoices and orders in your personal account.
Notwithstanding the foregoing, in the event that the customer wants the invoice in physical format must request it through the contact form www.shopdutyfree.es/contacto, duly identifying themselves and indicating the order number of the order for which the invoice is requested in physical format.
For all purposes, the purchase shall be deemed to have been made at the address of the delivery point.
5. Price and payment methods
All products offered on the Web Site are associated with the final price of the product, as well as, where appropriate, any discounts that were applicable to such purchase.
The prices of the Products are always shown in euros and include VAT, as well as any other tax that may be applicable, being those in force and legally applicable at that time.
Similarly, all prices shown do not include any applicable shipping costs, if the Customer selects the mode of home delivery, being these identified separately before confirming the purchase.
In the event that SHOPDUTYFREE identifies a manifest error in the price of any of the Products published, it will immediately inform the Customer, as well as carry out the corresponding publication of the rectification of the same through the Website, with the Customer having the option to reconfirm, through the "My Account" section, his order at the correct price or, failing that, cancel it.
NOTICE: SHOPDUTYFREE may change prices at any time and without prior notice.
However, in any case, the rates in force on the Website at the time of placing the corresponding order shall apply.
With each purchase you accumulate loyalty points. Loyalty points have an equivalent in euros, which translates into discounts for your next purchases.
Methods of payment
To proceed with the payment, the Customer must follow each and every one of the instructions shown during the payment process.
All means of payment provided by SHOPDUTYFREE, are subject to checks and authorizations by the issuing entities of the means of payment (card issuers and / or issuers of payment accounts), but if such entity does not authorize the payment, you can not continue with the purchase procedure initiated, being automatically canceled the order, and understood not made the sale of the product or products requested.
Payment by credit card (Visa, Mastercard)
To carry out the electronic payment, SHOPDUTYFREE have installed an e-commerce payment gateway.
All data provided to SHOPDUTYFREE for this purpose, are duly encrypted to ensure maximum security and confidentiality of the same, hosted on a secure server certified according to the protocol "Secure Socket Layer" (SSL).
In no case will SHOPDUTYFREE store the card data provided by Customers through the payment gateway, and will only be kept while the purchase is made, the payment is made and until the withdrawal period has elapsed, in order to be able to return the corresponding economic amounts.
Cash on delivery
This payment method is only available if you pick up your order at our offices in Barcelona.
The invoice will be available for download in your customer account once the payment has been made and the product has been picked up.
Paying with Cryptocurrency
When you select this payment method you will be informed of the amount in Cryptocurrency that you must transfer, the exchange rate, and the address to which you must send it, as well as the time you have available for the shipment. If you do not complete the transaction within that time the transaction will be cancelled.
Please note that we will not ship any orders until we receive explicit confirmation that the transaction has been completed.
Please be advised that if you select this payment method, you will be paying the equivalent in Euros. We only sell and work in Euros, so in case of requesting cancellation/return and refund, this will be done via transfer in Euros.
We inform you that when making the change we add an additional percentage in order to balance the consequences of the volatility of the exchange rate.
By virtue of the commercial agreement between SHOPDUTYFREE and APLAZAME you have the possibility to pay for your purchases Online and pay them comfortably.
With Aplázame the financing is immediate, you only have to choose the repayment term (up to 36 installments). The interest rate applied will be the one indicated during the payment process.
Delivery of your purchase
Products can be picked up at our offices in Barcelona, in the street Alt de Gironella, 11 or in the warehouse of Illescas Illescas (Toledo), Calle Zapateros S / N C.P 45200, or may also be delivered to the address you have indicated during the registration process.
Pick-ups are made by appointment only. If you select this option you will be sent an email with the instructions to follow to pick up the product.
When the order is ready, an email will be sent to you indicating the time and address where you can pick it up. If you come before receiving the confirmation, it is possible that your order is not ready.
Home deliveries are only made to destinations in the peninsula (Spain and Portugal) and the Balearic Islands. No deliveries will be made to the Canary Islands, Ceuta and Melilla.
Shipments with ShopDutyFree are fast and secure.
Delivery times are as follows:
Express shipping: guaranteed delivery in 48-72 business hours.
Standard shipping: guaranteed delivery in 4-5 business days.
Free shipping on orders over 150€.
Orders under 150€ have a shipping cost of 8,29€.
We will send you by email the details of your order so you can track it.
Damage during transport
If when you receive the goods you notice damage to the packaging or the number of packages is not correct, please note it on the delivery note that you sign to the carrier, or report it as soon as possible.
It is expressly warned that you can only claim damages within 7 working days from the date of receipt of the product, being necessary to send photos of the shipping box, box label and product defect along with an affidavit through the contact form from the contact form www.shopdutyfree.es/contacto.
6. Right of withdrawal of orders.
If you are contracting as a consumer, you have the right to return the product within 14 days without giving any reason, so the withdrawal period will expire after 14 calendar days from receipt of order.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement, you can do so through the contact form www.shopdutyfree.es/contacto
Expressly stating that you wish to withdraw from the purchase, indicating:
- order number
- order on ____/received on _____
- consumer's name
- Consumer's address
- Date of order
- Signature of the consumer
If you use this option, we will confirm receipt of the withdrawal by e-mail.
As a result of the withdrawal you will be refunded the price paid for such product. Within a maximum period of 10 days after the product has been returned.
To return the product see the returns section.
7. Cancellation of the order, returns and refunds
We reserve the right to accept or cancel any order. In case of cancellation of any current order, your money will be refunded in full immediately.
You may cancel a shipment before it is shipped, as long as it is not processed or in preparation.
If a product other than the one ordered by the customer was delivered by mistake by ShopDutyFree, we will remove the product at no charge and the correct product will be delivered at no additional charge to the buyer.
If you wish to request a free return of your purchase, even unopened, we assure you that the process will be simple and we offer you 30 calendar days from the date of purchase to do so.
If you return the product within 10 days from the date of purchase, even if the product is used, you will receive a full refund guaranteed, as long as it is complete and undamaged.
After the 10 days, and up to 30 calendar days, we will refund the amount of your purchase depending on the condition of your product, with a minimum of 10%.
Products must be returned in the same condition in which they were received.
- New products must be returned new, unused and complete.
- Pre-owned products must not show any additional damage or signs of use.
- If you return an unsealed product, it must be returned in good condition, refurbished and unlocked with all its accessories.
- In the event that the product is returned locked, it will be returned to the customer immediately for unlocking. If the 10-day trial period has expired, the customer will have to confirm if he/she wishes to return the product WITHOUT a full refund, retaining the 10% indicated above.
The Customer shall be liable for any diminished value of the goods resulting from any handling of the goods other than that necessary to establish their nature, characteristics or functioning.
To avoid damage to the product during transport, the Customer must pack the product correctly, put it in a box, and ensure that the product is properly protected.
If you wish to return an order, first request the return on the Website from your ShopDutyFree account, then go to the "Order History" section where you have to select the order you wish to return, and finally, click on the "return" button.
Within a period of 24-48 working hours, you will receive an email associated to your account with all the instructions you have to follow to return the product, as long as it is within the time limit established to request the return.
Once the return has been confirmed, you will be able to download from your ShopDutyFree account a return note that you will have to insert inside the box.
In case your order has been lost either by the transport or by the logistic service, we cannot process the refund until we have received an explicit confirmation from the transport agency that your shipment has been lost.
Any claim for loss must be accompanied by an affidavit.
After the claim we will check if the product has been activated, and it will be rendered unusable. In the event that we detect fraud, we will inform the authorities.
ShopDutyFree offers free returns, for this we schedule a pickup to the delivery address or offer to deposit the return at a collection point for a period of 5 days from the date of confirmation of the return, if you have not come to send your order in that period or you have not responded in writing to our messages within 7 days, we will proceed to cancel the return.
If you are within the return period, and you meet the requirements mentioned above, you can make the return at your expense to the following address:
ShopDutyFree / Seur Logística
Calle Zapateros S/N C.P 45200 Illescas (Toledo)
Tel.: 93 171 04 80
If you make the return at your own expense, we recommend that you insure the shipment in case of loss or material damage by the shipping agency.
ShopDutyFree is committed to reimburse the money of the return as soon as it is in the logistic facilities and after having carried out the pertinent evaluation of the same one.
The refund will be made using the same means of payment used by the customer for the initial transaction, unless the customer has expressly provided otherwise; in any case, the customer will not incur any costs as a result of the refund.
If you have paid for the order with Cryptomonena, the purchase amount will be refunded in crypto in local currency (fiat €). In case of return you will be sent an email with instructions for reimbursement.
In case your return has been lost either by transport or by the logistics service, we can only send another unit of the same model if we have more units available.
If we do not have more units available we will proceed to refund or send another model as appropriate. If the model offered is superior you will be informed of the additional cost, which must be paid, if not accepted we will proceed to reimburse the price of the product. If the model offered is inferior, you will be reimbursed the difference between the price paid and the price of the terminal offered.
We cannot carry out any of the procedures until we have received explicit confirmation from the transport agency that your shipment has indeed been lost.
If you return a product that does not correspond to the one delivered to you, your return will be refused and you will not be able to opt for a refund of the purchase price or repair of the product, in addition, you will have to pay the indicated amount corresponding to the shipping and handling costs, all within a period not exceeding 5 working days.
If you do not wish to pay this amount, we will proceed to destroy the return.
In case of not responding to the collection created by us with label, or requesting any other information within 7 days after it was requested, the return request will be canceled.
As an intermediary, the warranty covering the product delivered to the customer is limited to that extended by the manufacturer. This warranty only covers manufacturing defects of the material support.
To claim and enforce the warranty, if you are a consumer, you have 3 years of warranty. Or if you prefer, you can contact us and we will remove the product and send it to the manufacturer or to the technical service and we will return it to you once the problem has been solved, without shipping and return costs.
In case the buyer is a company or a freelancer, the warranty will only be for 1 year.
ShopDutyFree's intervention is limited to sending the product to an Apple authorized repair center.
The warranty applies as long as the product delivered to the customer is used under normal operating conditions, such as those described in the catalogs, instructions and manuals made available to the user.
ShopDutyFree is not obliged to compensate the user or third parties for the consequences of the use of the product, whether they are direct or indirect damages, accidents suffered by persons, damage to goods not related to the product, loss of profit or loss of earnings, damages resulting or arising from deterioration, or loss of data recorded by the user.
ShopDutyFree assumes the freight both ways in case of DOA (Defective on Delivery).
Once we receive the product, we will check it and if we verify that it works correctly, it will be returned to the customer, who will have to pay the corresponding transport costs, as well as the amount of 30 € for handling and testing costs.
The manufacturer does not include in the warranty the cost of shipping the material for repair, so the shipping of defective products within the warranty period are for the account of the customer.
9. Customer service and after-sales service.
Any query, suggestion, complaint or claim related to the online sale of the Products, can be made through our Customer Service:
By sending a contact form to www.shopdutyfree.es/contacto
Telephone attention hours:
Monday to Thursday 09:00 to 14:00 and 15:00 to 19:00
Friday 09:00 to 13:00
The transit time indicated on the website is working days.
We respond within a maximum of 24 working hours to any questions or complaints.
We reserve the right to block your account indefinitely and cancel orders in progress.
We expressly warn you that we do not offer tax free.
SHOPDUTYFREE makes these Conditions of Purchase available to you, so that they can be stored and reproduced, thus complying with the legal duty of prior information.
SHOPDUTYFREE reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website, the functionalities of the Website and/or the content incorporated therein.
You expressly acknowledge and accept that at any time SHOPDUTYFREE may interrupt, deactivate and/or cancel access to and/or use of the Website, without SHOPDUTYFREE being liable for this.
In the event that any provision or provisions of these Terms and Conditions of Purchase are held to be void or unenforceable, in whole or in part, by any Court, Tribunal or competent administrative body, such invalidity or unenforceability shall not affect the remaining provisions.
In such case, the clause or clauses affected shall be replaced by another or others that have the most similar effects to those of the replaced clauses.
11. Applicable Law, Dispute Resolution and Competent Jurisdiction.
The parties expressly agree that this contract shall be governed by and construed, in all its terms and conditions, in accordance with current Spanish law.
The parties expressly submit, for any questions or differences that may arise from the interpretation, fulfillment and execution of this contract, to the jurisdiction and competence of the Courts and Tribunals corresponding to the domicile of the purchaser or to those of the place of fulfillment of the contractual obligation.