Shopdutyfree allows you 21 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product within this time frame, at your own expense, with your invoice and a completed and signed RMA.
Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage done during the shipping of the returned goods).
We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, is not in its original packaging, has packaging that has been worn beyond simply opening the product, will not be refunded. Please note that the right of retraction does not apply to unsealed CDs, DVDs, and computer software.
All data stored on a digital support (memory card, hard drive etc.) and sent back to Shopdutyfree by the User will not be kept. The deadlines mentioned above are effective the date of reception of the order.